Super CSP Extension 1000

Super CSP Extension 1000

Super CSP Extension 1000 is a browser extension aimed to assist IBM support agents quickly respond to IBM Salesforce cases using saved responses.

Super CSP Extension 1000
What is Super CSP Extension 1000?
Super CSP Extension 1000 is a browser extension aimed at speeding up response time for IBM support agents. It generates dynamic response templates based on case details, offers quick insertion into Feed V2, and allows for template editing and sharing.
Stats
Users: 14 ▼ -1
Version: 1.7.4 (Last updated: 2024-05-17)
Creation date: 2022-11-10
Weekly download count: 1
Firefox on Android: No
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 2
Permissions:
  • storage
  • https://ibmsf.lightning.force.com/*
Size: 95.48K
Stats date:

Chrome-Stats Rank

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Summary

Overtime support agents accumulate various responses which are similar but must be retrieved each time which becomes tedious and tiresome.

These responses may vary by language, severity and case progression.

Our motivation is to speed up collecting and modifying these responses so engineers can move onto more important tasks.

Key features:

  • Generate and populate dynamic response templates based on case details such as severity, language and case progression.
  • Quick insert of templates into Feed V2 using the 'Respond Now' button on Feed V2
  • Able to edit and save templates for future use
  • Import and export templates to share templates
Please visit our slack channel at #super-csp-extension-1000 if you have any feedback or questions.
Safety
Risk impact

Super CSP Extension 1000 may not be safe to use and it requires some risky permissions. Exercise caution when installing this add-on. Review carefully before installing.

Risk likelihood

Super CSP Extension 1000 is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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