Daktela

Control calls directly from‍ your browser. The Browser extension is always available, no matter where your workflow is.
What is Daktela?
Daktela is a Firefox add-on that serves as a contact center client for the Daktela V6 omnichannel system. It allows agents to manage operator activities, including dialing phone numbers, controlling calls, and sending SMS messages, all within any Firefox tab.

Add-on stats

By: Daktela
Users: 30 ▲ 3
Version: 4.1.3 (Last updated: 2024-08-19)
Creation date: 2018-08-28
Weekly download count: 3
Firefox on Android: No
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • contextMenus
  • storage
  • tabs
Host permissions:
  • <all_urls>
Size: 25.54M
URLs: Website

Other platforms

Not available on Chrome
Not available on Edge
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Add-on summary

What does this plugin allow within the browser?

Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready.

Logging in and out of queues and devices: Easily manage what queues and devices you need to work with.

Dialling calls manually: Enter a phone number or dial a contact or account from your CRM.

Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks.

Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.

Add-on safety

Risk impact

Daktela is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this add-on. Review carefully before installing. We recommend that you only install Daktela if you trust the publisher.

Risk likelihood

Daktela is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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