IBM Salesforce Extras

This extension adds some extra features to Salesforce Console for use by Support teams at IBM.
What is IBM Salesforce Extras?
IBM Salesforce Extras is a Firefox extension specifically designed to enhance IBM Support teams' operation on Salesforce Lightning Console. With features like severity level highlighting, auto-refresh button, case highlighting, milestone countdown timer, and keyboard shortcuts, you get an optimized workspace to manage your Salesforce cases. Other features include colorized navigation bar tab icons, slim collapse buttons, trimmed case padding and advanced support indicators - everything you need to streamline your Salesforce tasks.
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Add-on stats

Users: 644 ▼ -5
Rating: 5.00 (1)
Version: 2.2.9 (Last updated: 2023-06-26)
Creation date: 2018-04-17
Weekly download count: 8
Firefox on Android: No
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • tabs
  • activeTab
  • webNavigation
  • clipboardWrite
  • storage
  • https://*.force.com/*
  • https://*.visualforce.com/*
Size: 90.72K

Ranking

# 3954 ▼ 31
Other rankings
#19 in salesforce keyword 44 #126 in trash keyword 6 ▲ 1 #180 in console keyword 10 ▼ 2

Other platforms

Not available on Chrome
Not available on Edge
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Add-on summary

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Restrictions: This extension is only designed for use with the Salesforce Lightning Console. It will not function on Salesforce Classic.

For questions or suggestions, reach out in the #ibmsfextras Slack channel.

Permissions notes: The extension only activates on tabs accessing *.force.com domains. The 'Access browser tabs' and 'Access browser activity during navigation' permissions are listed because of the use of the webNavigation and tabs APIs to effectively find open Salesforce tabs to inject our content scripts. The extension does not make any calls to external services of any kind; it strictly updates the Salesforce UI styling.

Cases views Features

  • Severity level cell highlighting and shortened Severity text
  • Auto-refresh button
  • Highlighting of cases based on status ("New Case", "Waiting for IBM" or "Client has replied", etc.)
  • Milestone Target Date/Time colorizing and countdown timer based on contact time left
  • 'Last Customer Comment' cell highlighting if that time is > 1 hour ago.
  • 'Next Action Datetime' cell highlighting if that time has been reached
  • Skill case indicator icon in Subject column
See more

User reviews

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by GanJingWorld, 2022-12-23
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Add-on safety

Risk impact

IBM Salesforce Extras requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

IBM Salesforce Extras has earned a fairly good reputation and likely can be trusted.

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