IBM Salesforce Extras
This extension adds some extra features to Salesforce Console for use by Support teams at IBM.
What is IBM Salesforce Extras?
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Summary
Restrictions: This extension is only designed for use with the Salesforce Lightning Console. It will not function on Salesforce Classic.
For questions or suggestions, reach out in the #ibmsfextras Slack channel.
Permissions notes: The extension only activates on tabs accessing *.force.com domains. The 'Access browser tabs' and 'Access browser activity during navigation' permissions are listed because of the use of the webNavigation and tabs APIs to effectively find open Salesforce tabs to inject our content scripts. The extension does not make any calls to external services of any kind; it strictly updates the Salesforce UI styling.
Cases views Features
- Severity level cell highlighting and shortened Severity text
- Auto-refresh button
- Highlighting of cases based on status ("New Case", "Waiting for IBM" or "Client has replied", etc.)
- Milestone Target Date/Time colorizing and countdown timer based on contact time left
- 'Last Customer Comment' cell highlighting if that time is > 1 hour ago.
- 'Next Action Datetime' cell highlighting if that time has been reached
- Skill case indicator icon in Subject column
User reviews
Safety
Risk impact
IBM Salesforce Extras is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this add-on. Review carefully before installing. We recommend that you only install IBM Salesforce Extras if you trust the publisher.
Risk likelihood
IBM Salesforce Extras has earned a fairly good reputation and likely can be trusted.