Chrome-Stats extension
Salesforce Status Helper
Salesforce Status Helper will help keep you logged into Omni-Channel for when those unexpected disconnects occur without warning.
What is Salesforce Status Helper?
Salesforce Status Helper is a Firefox add-on designed to keep you logged into Omni-Channel and prevent unexpected disconnects. It offers features such as automated status changes, manual status selection, and regular login checks. This add-on is specifically designed for Salesforce domains and provides troubleshooting logs for issue reporting.
Stats
By:
Drew Rutherford
Creation date:
2022-05-03
Weekly download count:
NaN
Firefox on Android:
No
Risk impact:
Moderate risk impact
Risk likelihood:
Moderate risk likelihood
Manifest version:
2
Permissions:
- *://*.salesforce.com/*
- *://*.force.com/*
- storage
- notifications
Size:
53.81K
Email:
ar*****@zscaler.com
URLs:
Website
Stats date:
Chrome-Stats Rank
Other platforms
Not available on Chrome
Not available on Edge
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Summary
This extension is useful for when Omni-Channel disconnects you unexpectedly and without warning.
Features:
- Automated queue where it will change your status from Available -> Backlog -> Offline based on your time input.
- If you choose to manually set your status, click your preferred Omni-Channel status. The chosen status will remain active until disabled.
- Every 15 seconds the extension will check that you're still logged in with the selected status or if using the automated queue based on your input time. If not, it will automatically sign you back in.
- Every 60 seconds the extension will check that Omni Supervisor is in a healthy state.
NOTES:
- If the extension detects that you're 'On a Web Case' it will NOT change your status. You will have to manually change out of it first.
- This will ONLY work in .salesforce.com or .force.com domains. If you try to set your status in another tab without these domains nothing will happen.
- If you don't have Omni Supervisor open in a Salesforce tab then an error will display in the console. More importantly you can enter into an error state that the extension can't detect.
Safety
Risk impact
Salesforce Status Helper may not be safe to use and it requires some risky permissions. Exercise caution when installing this add-on. Review carefully before installing.
Risk likelihood
Salesforce Status Helper is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.
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