Genesys Cloud for Firefox

Genesys Cloud for Firefox provides quick access to the most used contact center features, like: call controls, status management, company directory, WebRTC phone/audio controls, configurable screen pops, click-to-dial/email, and more.

Genesys Cloud for Firefox - Quick access to contact center features

Genesys Cloud for Firefox brings your contact center functionality to your web browser. It offers quick access to call controls, status management, company directory, and more alongside every web application you use.
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View on Firefox Browser Add-ons

Add-on stats

Users: 265
-1
Rating: 3.50
(4)
Version: 1.0.16 (Last updated: 2024-03-05)
Creation date: 2018-07-02
Weekly download count: 61
Firefox on Android: No
Risk impact: Moderate risk impact
Risk likelihood:
Moderate risk likelihood
Manifest version: 2
Permissions:
  • storage
  • contextMenus
Size: 61.45K

Ranking

# 6,365 ▲ 12
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Other platforms

Genesys Cloud for Chrome (v1.0.18)
3.17 (12) 100,000
Not available on Android
Not available on Edge
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Add-on summary

Analyze keywords

Genesys Cloud for Firefox brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Firefox provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC phone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Firefox provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

User reviews

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by GanJingWorld, 2022-12-24
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Add-on safety

Risk impact

Genesys Cloud for Firefox requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

Genesys Cloud for Firefox is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

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