Genesys Cloud for Firefox

Genesys Cloud for Firefox brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Firefox provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC phone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Firefox provides your most commonly used contact center functionality alongside every web application you use on a daily basis.